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FAQ
Frequently Asked Questions
Delivery & Shipping
Which countries do you ship to?
Cherituelle offers complimentary and secure delivery within Switzerland and the European Union. If you would like to ship to another country, please contact us, and we will assist you in finding a secure and seamless solution tailored to your needs.
Will I need to pay import duties and VAT on my purchase?
Our prices include VAT, and we fully cover import duties within the European Union, ensuring a stress-free shopping experience.
What are the shipping options and delivery times?
The estimated delivery time for your jewelry is indicated on its product page. Each creation is meticulously crafted, and we ensure it arrives in perfect condition.
For time-sensitive orders, contact us, and we will prioritize your request with the utmost care and efficiency.
How will my order be packaged?
Every Cherituelle order is beautifully wrapped in our signature gift box, crafted with care from 100% Forest Stewardship Council® (FSC) certified materials. Handmade in Barcelona, our packaging is designed to be fully recyclable, reflecting our deep commitment to artistry and sustainability.
A creation as exquisite outside as it is within, designed to be cherished for a lifetime.
Returns, Exchanges & Resizing
What is Cherituelle’s return and exchange policy?
We want you to feel completely confident in your Cherituelle creation. That’s why we offer a 100-day complimentary return & exchange policy, ensuring peace of mind with every purchase. Please visit our 100-Day Complimentary Return & Exchange Policy.
Does Cherituelle offer resizing services?
If your ring isn’t the perfect fit, we offer one complimentary resizing within 100 days of purchase, for adjustments of up to two sizes above or below the original size.
For more information, please visit our Complimentary Ring Resizing Policy.
Jewelry & Craftsmanship
What materials and gemstones does Cherituelle use?
At Cherituelle, we use only the finest materials, selected for their quality and sustainability. All our diamonds are colorless (D, E, or F), with clarity ratings of IF, VVS1, VVS2, VS1, or VS2, and an Ideal or Excellent cut.
Every Cherituelle diamond is a masterpiece of brilliance and responsible luxury. We exclusively use SCS-007 certified lab-grown diamonds, guaranteeing:
- Net-zero carbon footprint, sustainably crafted using renewable energy
- Complete traceability, ensuring transparency from creation to setting
- Uncompromising ESG standards reflecting our ethical commitment.
Each diamond 0.5 carat and above includes a GIA & SCS-007 certificate, ensuring its exceptional quality and sustainability
18k Recycled Gold: We use exclusively 18k gold, the highest standard for fine jewelry, 100% recycled gold, ensuring excellence while minimizing environmental impact.
How should I care for my Cherituelle jewelry?
To help you preserve your cherished piece for a lifetime, we’ve created a detailed care guide tailored to our designs. Discover Our Jewelry Care Guide.
Contact & Support
How can I contact Cherituelle for assistance?
A truly personal experience starts here. Whether you need assistance, styling advice, or a bespoke request, we’re here with warmth and expertise. Reach out, we’d love to hear from you.
Contact Us
