Terms & Conditions

GENERAL TERMS AND CONDITIONS OF SALE
Effective as of 01/01/2025

For any inquiries, please contact us at:
Phone: +41 79 575 23 96
Email: imane@cherituelle.com

 

  1. LEGAL NOTICE
    The website www.cherituelle.com is operated by Cherituelle Limited, registered in the Commercial Registry of Canton Zug, Switzerland, under CHE-358.150.003, with headquarters in Oberägeri, Canton Zug, Switzerland.
  2. SCOPE OF APPLICATION
    Your use of www.cherituelle.com and any purchases made from Cherituelle are governed by these General Terms and Conditions (“Terms”) as well as any other policies referenced on the website (collectively, the “Agreement”). In case of discrepancies, these Terms here shall prevail.

The Seller reserves the right to modify these Terms at any time, with changes applicable to orders placed after the modification date.

  1. PRICING & PAYMENT
    Prices are listed in CHF, EUR, and DKK, including applicable taxes, unless stated otherwise. For orders outside Switzerland and the EU, additional taxes, duties, and fees may apply and are borne by the Customer. The Seller is not responsible for any additional costs related to currency conversion or international transactions.

Payment methods include:

  • Credit card (Visa, Mastercard)
  • Apple Pay & Google Pay
  • Bank transfer

Orders are final upon full payment. In case of non-payment, the order will not be processed, and the Seller reserves the right to refuse future orders from the Customer. An invoice will be issued upon dispatch of the order.

  1. ORDERS
    Customers select and confirm their Products on the website, providing contact and payment details. Orders are confirmed via email. The Seller reserves the right to cancel orders in case of payment issues, disputes, or suspected fraud.

Once an order is placed, modifications or cancellations are only possible if the item has not entered production. Custom-made, engraved, or personalized jewelry cannot be modified or cancelled after confirmation.

  1. DELIVERY
    Products are delivered to Switzerland, France, and Denmark. Production times are 4-6 weeks, with an estimated 48-hour delivery upon completion. Delivery dates are estimates and not legally binding. The Seller is not responsible for delays due to customs clearance, force majeure events, or delays caused by third-party logistics providers.

For orders outside the European Union and Switzerland, the price is calculated exclusive of tax, and customs duties, local taxes, or import fees may apply. The Customer is responsible for these charges and should check with local authorities before purchasing.

The Customer must inspect the delivery and report any issues within 14 days. If a private carrier is chosen by the Customer, risk transfers upon handing the package to the carrier. The Seller is not responsible for loss or damage occurring after this transfer.

  1. RIGHT OF WITHDRAWAL
    Private customers in France, Denmark and Switzerland may withdraw within 100 days of receipt. Business customers have 14 days to withdraw. Returns must be in original perfect condition, with all packaging and documentation. Personalized (Cherituelle Signature) or engraved items are non-returnable. The right of withdrawal does not apply to products made to order or modified at the Customer’s request.

The Customer must also transfer ownership of any associated Blockchain Certificate of Authenticity. Return costs are borne by the Customer. Refunds are processed within 14 days, excluding shipping and customs fees, which are non-refundable.

  1. WARRANTIES & LIABILITY
    Products are covered by:
  • Legal conformity warranty (for defective or incorrect items)
  • Hidden defect warranty (for manufacturing faults)

Claims must be submitted in writing. The Seller is not responsible for misuse, negligence, unauthorized modifications, or external factors. Liability is limited to repair, replacement, or refund. The Seller shall not be liable for indirect damages, including loss of income, business disruption, or reputational harm. The Customer must retain proof of purchase to benefit from these warranties.

  1. DATA PRIVACY
    The Seller collects personal data for order processing, website functionality, and legal compliance. Payment data is encrypted and handled confidentially. Customers may request access, modification, or deletion of their data. The Seller does not sell or share Customer data with third parties for marketing purposes without explicit consent.

The website uses cookies for improved functionality and analytics. Customers can manage cookie preferences via their browser settings.

  1. INTELLECTUAL PROPERTY
    All website content is the property of Cherituelle Limited and protected under Swiss and international intellectual property laws. Unauthorized reproduction, modification, or distribution is prohibited. Customers may not use the brand name, trademarks, or product images for commercial purposes without prior written consent.
  2. APPLICABLE LAW & DISPUTE RESOLUTION
    These Terms are governed by French law for sales in France and Swiss law for sales in Switzerland and Danish law for sales in Denmark. In case of a dispute, the Customer may contact the Seller or seek mediation through SAS CNPM Médiation Consommation (www.cnpm-mediation-consommation.eu) for disputes in France or the Swiss Ombudsman of Consumer Disputes for disputes in Switzerland or “Ombudsmand” in Denmark. Unresolved disputes fall under the jurisdiction of competent French, Danish or Swiss courts, depending on the Customer’s location.

For further details, visit www.cherituelle.com or contact our support team.