Privacy Policy

At Cherituelle, we are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This privacy policy explains how we collect, use, and protect your data in accordance with the Swiss Federal Act on Data Protection (FADP) and the General Data Protection Regulation (GDPR) applicable to our operations in Switzerland and the European Union.

Effective as of 01/01/2025

For any inquiries, please contact us at:
Phone: +41 79 575 23 96
Email: imane@cherituelle.com

 

What Data Do We Collect?

When you interact with our website and services, we may collect the following personal data:

• • Order Information: Name, email address, postal address, phone number, and order details to process and deliver your purchase.
  • Payment Information: We use secure third-party payment processors and do not store your credit card details.
  • Account Information: If you create an account, we store login details and purchase history.
  • Newsletter Subscription: If you opt-in, we collect your email address to send promotional content. You can unsubscribe at any time.
  • Customer Support Inquiries: We may collect contact details and correspondence to assist you.
  • Cookies and Tracking Data: We use cookies to improve your browsing experience, personalize content, and analyze website traffic.

 

How Do We Use Your Data?

We use your data for the following purposes:

 

• • Processing and delivering orders
  • Providing customer support
  • Sending promotional emails (if consent is given)
  • Analyzing website usage and improving user experience
  • Ensuring the security of our services
  • Compliance with legal obligations

 

Data Security

We take data security seriously and implement industry-standard measures, including:

• • Encryption of stored passwords
  • Secure HTTPS protocol for all transactions
  • Collaboration with trusted payment providers for secure transactions
  • Restriction of access to personal data to authorized personnel only

 

Sharing of Data

Cherituelle does not sell, rent, or trade your personal data. However, we may share necessary data with:

• • Logistics Providers: To deliver your orders
  • Payment Processors: To facilitate secure transactions
  • Marketing and Analytics Providers: To optimize customer experience
  • Legal Authorities: If required by law

All third-party providers comply with Swiss and EU data protection regulations and are required to delete your data when no longer needed.

 

Cookies and Advertising

We use cookies to:

• • Remember your preferences and shopping cart
  • Analyze website traffic
  • Display targeted advertisements based on browsing behavior

You can manage your cookie preferences through your browser settings:

• • Chrome
  • Firefox
  • Safari
  • Edge

 

Data Retention

Your personal data is retained only for as long as necessary:

• • Customer accounts: Until you request deletion
  • Order history: As required by tax and accounting laws
  • Marketing data: Until you opt-out

After these periods, your data is either deleted or anonymized.

 

Your Rights

Under Swiss and EU law, you have the right to:

• • Access your data
  • Rectify incorrect data
  • Request deletion of your data
  • Object to data processing
  • Request data portability
  • Withdraw consent for marketing communications

To exercise these rights, contact us at privacy@cherituelle.com.

 

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website with the updated date.

Last updated: 01.03.2025

 

For further details, visit cherituelle.com or contact our support team.