Secure Delivery

Your peace of mind matters as much as the brilliance of your jewelry. We ensure a seamless, secure delivery so your creation arrives perfectly and ready to tell your story.

Our Delivery Promise

    • Complimentary Insured Shipping: All orders include complimentary shipping within Switzerland and Europe, fully insured until they safely reach your hands. Delivery times are clearly indicated on each product page.

 

    • Discreet Deliveries: For added security, packages are discreetly labeled to protect your privacy.
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    • International Shipping: We deliver worldwide with the same dedication to quality and security. Delivery times and costs vary by destination.

For urgent orders, please contact us, and we’ll do our best to accommodate your needs.

Tracking Your Order

Once your order is shipped, you will receive a tracking link via email to monitor your delivery in real time. If you have any questions or need assistance, our care team is here to support you every step of the way.

Delivery Guidelines

To ensure a smooth delivery process:

    • Signature Required: For your protection, all deliveries require a signature upon receipt.
    • Secure Shipping Address: We recommend providing a secure shipping address, such as your home or workplace, to avoid delays.

 

    • Changes to Your Order: Need to adjust your shipping details? Contact us within 24 hours of placing your order, and we’ll assist you.

 In Case of Delivery Issues

While we take every precaution to ensure your order arrives safely, unforeseen issues can occasionally occur. If your package is delayed, lost, or damaged, please notify us immediately so we can resolve the issue promptly.

    • Lost Packages: All shipments are insured, and we will work closely with our trusted delivery partners to locate and resolve any issues.

Damaged Creations: Should your package arrive damaged, please contact our care team within 48 hours with photos of the packaging and item for a swift resolution.

Sustainable Shipping

Cherituelle is committed to protecting the planet, and our shipping practices reflect our dedication to sustainability:

    • Carbon-Neutral Delivery: Every shipment is offset to minimize its environmental impact.

Eco-Friendly Packaging: Your jewelry is beautifully presented in recyclable and sustainable materials, blending elegance with environmental responsibility.

Contact Cherituelle Care

For any delivery-related questions or special requests, our team is here to assist with warmth and professionalism.

    • Email: imane@cherituelle.com
    • Watssup: +41 79 682 98 17
    • Phone: +41 79 682 98 17

Guidance

  • Choosing your diamond
  • Choosing your engagement ring
  • Choosing your wedding band
  • Choose your ring size
  • Caring for your cherished jewelry

Guarantee