100-Day Complimentary Returns & Exchanges

At Cherituelle, we’re committed to ensuring your experience is as exceptional as the creations you choose. That’s why we offer a generous 100 days of complimentary returns and exchanges because your satisfaction is at the heart of everything we do.

Each returned creation undergoes a meticulous quality inspection by our team to ensure it meets our highest standards before being carefully reintroduced into our collection. If a piece requires refinishing, it is thoughtfully restored in line with our commitment to sustainability preserving its beauty while minimizing waste. This approach allows us to extend the life of each creation and honor the planet

How It Works

    1. Complimentary Returns
      • Eligibility: Items must be unworn, undamaged, and returned in their original pristine packaging, including all certificates and accessories, within 100 days of purchase.
      • Process: Contact our team for guidance through every step.
      • Refund: Refunds will be processed within 10 business days after we receive and inspect your returned item. 
    1. Hassle-Free Exchanges
      • Simple Requests: Whether it’s a new size, color, or style, let us know your preference, and we’ll handle the rest.
      • Quick Turnaround: Your new creation will be shipped as soon as we process your return.
      • Flexible Options: Exchange for an item of equal value or apply credit toward another cherished creation.

Guidelines for Returns & Exchanges

To ensure a seamless process:

      • Items must be unworn, undamaged, and returned in their original, pristine, clean, and intact packaging, including all certificates, tags, and accessories.
      • Customized or personalized items are not eligible for return or exchange, as they are crafted uniquely for you.
      • To ensure fair use of our generous return policy, repeat returns, bulk orders, or items missing required accessories or certificates may be refunded as credit at our discretion. Should this apply, our team will communicate it in advance with full transparency.
      • For returns and exchanges outside Switzerland and the European Union, international shipping fees, import taxes, and customs duties will be the responsibility of the customer. If a refund is issued, these costs will be deducted from the refund amount.

How to Start Your Return or Exchange

    1. Contact Us: Reach out to our team via email at Imane@cherituelle.com or call us directly at +41 79 575 23 96 with your order details.
    2. Prepare Your Item: Repack your creation securely in its original packaging, ensuring all certificates, and accessories are included.
    3. Ship It Back: Drop it off at a courier location convenient for you or schedule a pickup with our shipping partner at your convenience.
    4. Confirmation: Receive confirmation of your refund, store credit, or the shipment of your exchanged creation.

Our 100-Day Complimentary Returns & Exchanges reflect our dedication to unparalleled craftsmanship, sustainability, and your confidence in choosing us. 

If you have any questions, our team is here to assist you with warmth and personalized care. Reach out anytime we’re dedicated to ensuring your Cherituelle experience is seamless, exceptional, and truly unforgettable.

 

  • Email: imane@cherituelle.com
  • Whatsapp: +41 79 682 98 17
  • Phone: +41 79 682 98 17

Guidance

  • Choosing your diamond
  • Choosing your engagement ring
  • Choosing your wedding band
  • Choose your ring size
  • Caring for your cherished jewelry

Guarantee